Frequently Asked Questions
Everything below is a real answer, not marketing copy. If your question isn't here, email cngzcy@gmail.com and a person will reply.
Privacy & Discretion
Will my package look like what it is?
No. Every order ships in a plain, unbranded box or padded mailer. There are no logos, no product names, no adult markings, and nothing on the exterior that indicates what is inside. The label lists a generic fulfilment name as the sender.
What will show up on my card statement?
FEMME BLISS. That's the whole line — no product names, no category description, nothing adult-related. It's deliberately recognisable enough that you won't mistake it for a fraudulent charge, but it says nothing about what you bought.
Will anyone handling my parcel know what's in it?
The contents are not described on the shipping label. Couriers see an address and a generic sender name, nothing more.
Do you sell my data?
Order information is used to process payments, arrange delivery and provide support. For details about other data use, sharing, cookies and your choices, read our Privacy Policy and privacy choices page.
Will I get retargeting ads following me around?
We're deliberately conservative here. Given what we sell, ads chasing you across the internet are a privacy problem, not a marketing win.
Shipping & Delivery
Where do you ship from?
Our orders are dispatched from China. This is why delivery takes longer than a domestic US retailer, and we'd rather tell you that upfront than have it be a surprise.
How long will my order take?
The estimated delivery windows below include 1–3 business days of processing; do not add processing time again. These are total estimates from ordering to delivery, not guarantees.
| Region | Estimated total delivery, including processing |
|---|---|
| United States | 7–12 business days |
| United Kingdom | 6–10 business days |
| European Union | 7–14 business days |
| Rest of world | 10–20 business days |
These are estimates. Customs inspections occasionally add time and are outside our control.
What does shipping cost?
Free Shipping is available on eligible orders of US$19.99 or more to supported destinations. No shipping code is needed. Standard shipping is US$9.90, and Fedex is US$25.00 where available. The delivery options and charges that apply to your order are shown at checkout.
Will I have to pay customs or import duties?
Possibly, depending on your country. Duties aren't included in your order total and are the customer's responsibility. EU customers ordering under €150 may have VAT collected at checkout to speed up delivery.
Can you ship to my country?
We ship worldwide with some exceptions. Local laws on adult products mean we can't deliver to certain countries, including parts of the Middle East, Southeast Asia and Africa. If we can't ship to you, your order is cancelled and refunded in full.
My tracking says delivered but nothing arrived.
Check with neighbours and your building manager first — this resolves most cases. If it's still missing after 48 hours, contact the carrier to open a claim and email us so we can help chase it.
Returns & Refunds
Can I return underwear?
Yes — within 14 days of delivery, provided it's unworn, unwashed, has the original tags attached, and the hygiene liner is intact. Email us with your order number first; we'll approve the return and send you a US return address. Please don't ship anything back before you have it.
Can I return a toy?
No. Intimate wellness products — vibrators, plugs, strokers, bondage items — are final sale for health protection reasons. This is standard across the industry and applies once the item has been dispatched.
What if my item arrives damaged or is the wrong item?
That's covered on everything we sell, final-sale items included. Email us within 48 hours of delivery with your order number and photos of both the item and the outer packaging. Our standard remedy is a replacement.
How do I exchange for a different size?
Place a new order for the size you want and return the original for a refund. It's faster than a direct exchange, and it means you're not waiting twice.
Sizing
Do your sizes run true to US sizing?
Letter sizes can differ between styles and manufacturers. Compare your measurements with the exact product's size or weight guide rather than automatically choosing one size up. If a measurement is missing, contact us before ordering.
Some products size by body weight rather than waist. Why?
That's how the manufacturer specifies them, and for close-fitting garments it's often more accurate than waist measurement alone. Where a product is sized this way, the weight range is on the product page.
Products & Materials
What are your toys made from?
Materials vary by model. Current listings include silicone and ABS, as well as soft jelly or TPE blends for some products. Check the exact product page for material, dimensions, intended use and care instructions. We do not treat a material name as proof of medical-grade or third-party certification.
For apparel, check the listing's fabric composition and size measurements. You can read more in our materials guide.
What should I know about TPE care?
Soft TPE stroker blends may be porous and require careful cleaning and complete drying. Formulations and construction vary, so follow the exact model's instructions for cleaning, storage, lubricant and any renewal powder. Stop using a product with persistent odor, damage or a changed surface; ask us if the care information is unclear.
See How to Clean a Male Stroker for a practical care checklist. Cleaning instructions do not establish a universal safety guarantee.
What lubricant should I use?
Water-based lubricant is a common starting point, particularly with silicone toys. Check both the device's and lubricant's instructions for compatibility. Silicone and some oil-based lubricants can affect silicone or realistic-feel surfaces; oil-based products can damage latex condoms. Our lubricant guide explains what to check.
How do I clean a toy?
Follow the exact model's care instructions. Keep powered devices unplugged while cleaning, respect the stated water-resistance limits and let them dry fully before charging or storage. Do not boil powered toys. Use boiling, bleach, a dishwasher or any specialist cleaner only if the manufacturer explicitly permits it for that model.
Store items clean and dry, separated where the manufacturer recommends it. See our Toy Care 101 guide.
Is there a warranty?
Femme Bliss branded items carry a 1-year limited warranty against manufacturing defects. Third-party branded items carry six weeks unless stated otherwise.
Orders & Payment
How do I use WELCOME2026?
Enter WELCOME2026 at checkout for 20% off your order when you spend US$25 or more. It cannot be combined with other product, order or shipping discounts. Shipping rates have their own eligibility conditions; see Shipping & Delivery for details.
Is checkout secure?
Yes. Payments are SSL-encrypted and processed by established gateways. We never see or store your full card number.
Do I need an account to order?
No. You can check out as a guest.
Can I cancel or change my order?
Yes, any time before it enters fulfilment. Once processing has begun or a tracking number exists, it can't be cancelled. Email us as soon as possible.
Do I have to be 18?
Yes. This is a strict 18+ store, or the age of majority in your jurisdiction if that's higher. We reserve the right to cancel any order where we believe the buyer is a minor.
Still stuck?
Email cngzcy@gmail.com with your order number if you have one. We read everything.