Shipping policy
Shipping Policy
Last updated: October 10, 2026
1. Processing times
Femme Bliss ships intimate wellness products and menswear swiftly and discreetly.
- Processing: all orders are processed within 1–3 business days, excluding weekends and public holidays. You will receive a confirmation email with tracking as soon as your parcel is dispatched.
- Order cut-off: orders placed after 12:00 PM (GMT+8) may begin processing the following business day.
2. Discreet packaging and privacy
- Plain packaging: every order ships in a plain, unbranded box or padded mailer. There are no logos, product descriptions, or adult markings anywhere on the exterior.
- Shipping label: the sender appears as a generic fulfilment name. The contents of your parcel are never described on the label, including to the people handling it.
- Card statement: your payment appears as FEMME BLISS. No product names, no category description, and nothing adult-related — recognisable enough that you won't mistake it for a fraudulent charge, but it says nothing about what you bought.
3. Shipping rates
For eligible orders to supported destinations, our shipping options are:
- Free Shipping: US$0 on qualifying orders of US$19.99 or more. No shipping code is required.
- Standard: US$9.90.
- Fedex: US$25.00, where available.
Available delivery options and final shipping charges are shown at checkout for your order and destination. Discount codes and shipping rates have separate eligibility conditions.
4. Estimated total delivery time
The estimates below include our 1–3 business-day order processing time. Processing time does not need to be added again.
| Region | Standard delivery, including processing |
|---|---|
| United States | 7–12 business days |
| United Kingdom | 6–10 business days |
| European Union | 7–14 business days |
| Rest of world | 10–20 business days |
These are estimates, not guarantees. Customs inspections and carrier delays occasionally add time and are outside our control.
5. Customs, duties and taxes
International duties are not included in your order total. Any fees imposed during or after shipping are the responsibility of the customer.
- EU customers (IOSS): for orders under €150, VAT may be collected at checkout to streamline delivery. For orders over €150 you may be required to pay VAT and duties on import.
- Refused duties: if a parcel is returned to us because the customer declined to pay customs duties, no refund can be issued, due to the cost of return shipping and likely loss of the product.
6. Tracking
You will receive an email with your tracking number once your order ships. Tracking information can take 24–48 hours to appear in the carrier's system. You can track your order on our website or directly with the carrier.
7. Lost, stolen or undelivered parcels
- Please double-check your shipping address before ordering. We cannot be responsible for parcels delivered to an incorrect address supplied by the customer.
- If tracking shows delivered but you have not received your parcel, check with neighbours and your building manager first. If it is still missing after 48 hours, contact the carrier to open a claim, and let us know at cngzcy@gmail.com so we can help.
8. Shipping restrictions
Local regulations on adult products mean we cannot ship to certain countries, including parts of the Middle East, Southeast Asia and Africa. If we are unable to ship to your location, your order will be cancelled and refunded in full.
9. Questions
Email cngzcy@gmail.com with your order number and we will get back to you.