Refund policy
Return & Refund Policy
Last updated: August 2026
1. Scope
This Return & Refund Policy applies to all purchases made on www.femmebliss.net. Because we sell two very different kinds of product, we operate two different return policies. Please read the section that applies to your item.
2. Apparel — Returnable within 14 days
Applies to: men's underwear, thongs, jockstraps, bodysuits, leggings, and all other garments.
- Window: 14 days from the delivery date to request a return.
- Condition required: unworn, unwashed, with the original tags attached and the hygiene liner intact and in place. Garments returned without an intact hygiene liner cannot be accepted, for health protection reasons.
- How to start: email cngzcy@gmail.com with your order number and the item(s) you wish to return. Once approved, we will send you a return authorisation and a return address within the United States — please do not ship anything back before you receive it, as unauthorised returns cannot be processed.
- Return shipping: paid by the customer, unless the item is faulty or we sent the wrong item.
- Refund: issued to the original payment method within 5 business days of the returned item being received and inspected. Original shipping charges are non-refundable.
- Exchanges: for a different size or colour, place a new order and return the original item for refund. This is faster than a direct exchange.
Sizing note: our garments follow Asian sizing and run smaller than US sizing. Please check the size guide on each product page before ordering — it will save you a return.
3. Intimate wellness products — Final sale
Applies to: vibrators, massagers, strokers, bondage items, candles, and all other intimate wellness products.
For health protection and hygiene reasons, these items cannot be returned or exchanged once dispatched. This includes changed mind, ordered by mistake, or the product not meeting expectations. If a product's hygiene seal, retail seal, or original packaging has been opened, it is non-returnable under any circumstances.
For customers in the EU and UK: the statutory right of withdrawal does not apply to sealed goods that are unsuitable for return due to health protection or hygiene reasons once unsealed after delivery. This is the standard hygiene exception under the Consumer Contracts Regulations and the EU Consumer Rights Directive.
4. Faulty items, damage in transit, and wrong items
This applies to every product we sell, including final-sale items.
If your order arrives with a manufacturing defect, transit damage, or is the wrong item, contact cngzcy@gmail.com within 48 hours of delivery. Please include:
- Your order number
- Clear photos or video showing the issue
- Photos of the outer shipping box and labels
After verification, our standard remedy is a replacement of the same item, or a comparable item if the original is discontinued. A refund is provided where a replacement is not feasible, or where required by applicable consumer law.
5. Order cancellation
Orders can be cancelled at any point before they enter fulfilment. Once processing has begun or a tracking number has been created, cancellation is no longer possible. If a delivery is refused or an undeliverable address was provided, any reshipment costs may be charged to the customer.
6. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under applicable consumer law, including EU and UK legal guarantees covering faulty or non-conforming goods. In some jurisdictions you may be entitled to remedies for defective goods even where a store otherwise operates a hygiene-based final-sale policy.
7. Contact
cngzcy@gmail.com — please include your order number and any supporting photos in your first message so we can resolve things in one reply.