Refund policy

Cancellation

If you are an EU or UK consumer, you have the legal right under the Consumer Protection (Distance Selling) Regulations of 2000 to cancel your order within fourteen (14) working days following receipt of the goods or the date on which we begin the provision of services. Refunds for orders canceled under these regulations will be processed in accordance with your legal rights.

Regional returns policies will apply. Please see our Returns Policy for more information.

Returns

Due to the intimate nature of our products, we do not accept returns or exchanges. Please check all products upon receipt to ensure they are in working order. If a product has a manufacturer defect, we will replace it.

Items under the FemmeBliss brand carry a 1-year warranty for manufacturing defects. Items from other brands carry a six-week warranty. Extended warranty is available for purchase.

Order Cancellation

Once payment is processed, an order cannot be canceled.